Case Study

Sonepar Canada Case Study

Sonepar Canada uses the complete coAction Order to Cash platform in this complex multi-company, multi-currency dual language environment for Receivables Management, Payments Management, Order Release and Customer Portal. Improvements to internal collaboration between AR teams, branch offices and sales teams increase customer service and collaboration. Merging separate portfolios onto a single platform combined with extensive reporting provides management with levels of clarity not previously available. Download Sonepar Canada Cast Study: 
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TelePacific Communications Case Study

TelePacific Communications is a growing telecommunications company faced with the challenge of collecting on accounts from multiple, disjointed billing systems using a vaguely defined collections process. The coAction.com Revenue Manager platform enabled TelePacific to unify all of their outstanding receivables into a single platform while still maintaining the ability to report on performance of each of the back-end systems separately. Additionally, the coAction.com automation engine enabled TelePacific to apply intelligent, system-driven rules to their portfolio assignments and receivables, billing and payment processes. The efficiency improvements from the coAction.com platform enabled TelePacific to realize a 68% reduction in overdue receivables while ...
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Haemonetics Case Study

Receivables Management activities at Haemonetics were historically undertaken as an auxiliary function of customer service representatives, which was a less than ideal situation. Both collections and customer service activities were suffering as a result. The coAction.com Receivables Management Software as a Service (SaaS) platform enabled Haemonetics to: Specialize agents on receivables activities and refocus its CSRs on the customers where they belong Provide CSRs with a collaborative platform that enhances their Order to Cash related communications Leverage automation and communications tools to improve the collections process and lower DSO Download Haemonetics Case Study: 
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Houghton International Case Study

Houghton International, Inc. was looking to improve their recievables management, thus reducing their DSO and improving their cash flow. To this end, in late 2009 Houghton selected the coAction Collections Manager SaaS platform as well as Dun and Bradstreet tm commercial credit risk scoring. Leveraging the platform’s strategy automation engine as well as collaborative tools such as template driven email, Houghton was able to see significant efficiency gains in their credit and collections department. Return on Investment (ROI gains) include reduced DSO, reduced staffing needs, increased customer service, and overall improved cashflow. Download Houghton International Case Study: 
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