Whitepaper - coAction Advanced Case Management

coAction advanced Case Management helps you simplify and automate work. It brings together the people and information needed to get work done completely and correctly throughout the entire lifecycle of a case. Built-in mobile and social capabilities simplify collaboration through any device and any channel.

coAction’s configuration driven architecture does away with programming that makes traditional business applications hard to build and hard to adapt to diverse product lines, channels, geographies and regululations.

Flexible to adapt to your business

Customer, employee, and partner on-boarding; utility service calls, warranty, insurance, and healthcare claims; incident management and emergency response: consistent and effective resolution of these and other case management challenges depends on workers to assess the problem at hand, have access to the right systems and data, and collaborate across multiple functions, teams, and geographies—all while following company policies and procedures. Relying on people to accurately handle all these details is inefficient and risky, resulting in inconsistency, expensive rework, work backlogs, missed opportunities, low customer satisfaction, and slower growth.

coAction is the market leader with comprehensive and unified advanced case management platform that helps businesses get work done across the entire lifecycle of a case. coAction provides an agile work environment, multi-channel integration (including ERP), social collaboration and mobile support, predictive and adaptive analytics for user guidance and decision support, enterprise content management integration, and business rules.

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