Disputes and Deductions

The Returns and Claims platform brings together people, process and technology in a comprehensive and coordinated system that aims to substantially reduce deductions and exceptions.

Features

PROVIDES A SINGLE CONSOLIDATED VIEW TO DISPLAY RELEVANT INFORMATION(FROM VARIED SOURCES, SUCH AS CUSTOMER DATA, EMAILS, FAXES, AND IMAGES)
PROVIDES A COMPREHENSIVE CASE MANAGEMENT SYSTEM
ENABLES QUICK AND EFFECTIVE RESOLUTION OF EXCEPTIONS, RETURNS, CLAIMS AND CHARGEBACKS
ASSIGN, PRIORITIZE, AND ROUTE WORK

Benefits

REDUCE THE ERRORS THAT CAUSE EXCEPTIONS
INCREASE THE STP RATE ON INVOICE DEDUCTIONS
ADDRESS THE INTERNAL CHALLENGES AND BOTTLENECKS, SUCH AS CROSS-FUNCTIONAL COOPERATION, PROCESS INEFFICIENCY, TIMELY ACCESS TO INFORMATION, AND LIMITED RESOURCES
NO SOFTWARE TO INSTALL OR MAINTAIN

Simple to use yet powerful boost to employee productivity

coAction.com makes it easier for collections personnel to exchange information with credit grantors, account executives, sales teams and managers via the Web, receive debtor payments via the Internet, and boost employee productivity. The platform uses analytical expertise, reporting, and data mining tools to understand and interpret customer behavior and key trends that change customer behavior. coAction.com uses the most predictive combination of models to measure risk, response, revenue or any other objective that is to be measured.

The business case to automate Claim Management

No matter how automated the order-to-cash process becomes; there will always be exceptions and problems that require human intervention. These irregular or exception transactions include disputes, claims, special arrangements, credits and many others. Such exceptions are estimated to represent 15 percent to 20 percent of all business-to-business transactions. Until now, disputes about invoices have been labor-intensive, time consuming, potentially damaging to customer relationships and, ultimately, bad for business. With so many variables and so little control, the problems seemed intractable. That has changed.

Advanced platform for Exception resolution

The coAction platform couples the people, the process and the technology in a comprehensive and coordinated system that can eliminate exceptions. It enables companies to reduce the errors that cause exceptions and increase the STP rate on invoice reductions. It addresses internal challenges and bottlenecks such as obtaining cross-functional cooperation, overcoming process inefficiency, ensuring timely access to information and succeeding with limited resources.

Manage the information challenge

Getting all the relevant information in a single view is one of the biggest challenges to the resolution of exceptions, claims and charge backs. The coAction system presents consolidated electronic and non-electronic information from multiple internal systems, customer data, emails, faxes, and digital document images in a single container enabling quick resolution to exceptions.