Enjoy An Unparalleled Level of SaaS Order-to-Cash eCommerce
Enjoy seamlessly integrated eCommerce, Order Management and Inventory Management right out of the box. Eliminate the costly integration expenses, hassles and headaches that come with other so called enterprise-level solutions; along with an enterprise-level price tag. The coAction.com platform ensures that eCommerce, Inventory Management, and Order Management processes interact synergistically to provide an unprecedented level of value and collaboration.
Process orders according to your exact business strategy and business model, whether it be direct to consumer, business to business, drop shipment, or direct order fulfillment from warehouses across the globe. Take orders from anywhere and everywhere. Key in orders just one time. View and approve purchases using our highly intuitive administration functions. Accurately track every order and shipment from receipt to delivery. Reliably process thousands of orders per day across multiple warehouses or distribution centers. Scale your order volume without additional IT resources.
Get the Full Spectrum of Advanced Order Management Features
Eliminate Multi-System Integration Headaches and Expenses
Forget about buying, integrating, managing, and maintaining an order management system that is separate from your ecommerce solution. Forget about that six-figure price OMS price tag. Forget about training your back office IT personnel on using yet another desktop or client-server system. Forget about the stress associated with hooking up systems from multiple vendors. Centralize all your inventory, order and customer relationship management functions. Reclaim your focus on ecommerce operations. Ensure order management and payment processing systems work together without yet another expensive IT integration project. Simplify management of the entire order lifecycle using a single solution.
Process, Initiate, and Approve Multi-Channel Orders With Ease
Get full multi-channel support for all of retail orders. Process all orders with the same level of ease regardless of their origin. Manage mail order telephone order (MOTO) transactions and call center orders in the same fashion as orders that originate from the storefront. Sell and fulfill orders through whatever channels you support. Manage web (ecommerce, affiliate networks), traditional media (TV, radio), telephone (MOTO), and targeted email campaigns (upselling, cross-selling, marketing to repeat buyers) in an integrated fashion like never before.
Get Up-to-the-Minute Order Status via Executive Decision Support Dashboards
Get real-time order and inventory status at your fingertips. Gain key insight into the status of all orders regardless of their status at any time. Design custom statuses based on the workflow of your ecommerce operation. Leverage a plethora of canned and customizable reports and dashboard functions to assist in decision making. Use the latest business intelligence direct from the storefront to replenish stock intelligently, inform marketing campaigns and promotions, improve customer service, and grow revenues.
Order Management Features
Order Refund/Exchange Facility
Shipping & Tax Management