Enjoy An Unparalleled Level of SaaS Order-to-Cash eCommerce

Enjoy seamlessly integrated eCommerce, Order Management and Inventory Management right out of the box. Eliminate the costly integration expenses, hassles and headaches that come with other so called enterprise-level solutions; along with an enterprise-level price tag. The coAction.com platform ensures that eCommerce, Inventory Management, and Order Management processes interact synergistically to provide an unprecedented level of value and collaboration.

Process orders according to your exact business strategy and business model, whether it be direct to consumer, business to business, drop shipment, or direct order fulfillment from warehouses across the globe. Take orders from anywhere and everywhere. Key in orders just one time. View and approve purchases using our highly intuitive administration functions. Accurately track every order and shipment from receipt to delivery. Reliably process thousands of orders per day across multiple warehouses or distribution centers. Scale your order volume without additional IT resources.

Get the Full Spectrum of Advanced Order Management Features

CUSTOMIZED ORDER SEQUENCES
BILL/SHIP/DELIVER/PAY TO ADDRESS LINKAGES
GOOGLE MAPS INTEGRATION
CREDIT TERM INHERITANCE
INTEGRATED CUSTOMER RISK SCORING
SHIPPING, CARRIER, AND TAX OPTIONS
SHIPPING CHARGES
JUST IN TIME NOTIFICATIONS
INTEGRATION WITH DROP SHIPMENT
REORDER
PARTIAL SHIPMENTS
ELECTRONIC PO
INTEGRATED QUERIES
REPORTS & DASHBOARDS
ORDER AMEND/CANCEL PROCESS
PRE-ORDERS (AS OF)
BACK ORDERS
PAYMENT INTEGRATION WITH BANKS (EFT, SWIFT), CREDIT CARDS, GOOGLE/PAY PAL
SCHEDULED AND RECURRING ORDERS
MULTI CURRENCY BASE AND TRANSACTION CURRENCY MANAGEMENT
ADVANCED ORDER APPROVAL, ROUTING AND PROCESSING
COMPLETE MAIL ORDER TELEPHONE ORDER (MOTO) SUPPORT
ON-THE-FLY ORDER RECORD MODIFICATION
BULK ORDER PRINTING
AUTOMATED PICKING LISTS, PACKING SLIPS, AND SHIPPING LABELS
ADVANCED RETURN AUTHORIZATIONS INCLUDING WORKFLOW APPROVALS AND ROUTING
ADVANCED SHIPPING INTEGRATION WITH UPS® ONLINE TOOLS, USPS® (ENDICIA), AND FEDEX®

Eliminate Multi-System Integration Headaches and Expenses

Forget about buying, integrating, managing, and maintaining an order management system that is separate from your ecommerce solution. Forget about that six-figure price OMS price tag. Forget about training your back office IT personnel on using yet another desktop or client-server system. Forget about the stress associated with hooking up systems from multiple vendors. Centralize all your inventory, order and customer relationship management functions. Reclaim your focus on ecommerce operations. Ensure order management and payment processing systems work together without yet another expensive IT integration project. Simplify management of the entire order lifecycle using a single solution.

Process, Initiate, and Approve Multi-Channel Orders With Ease

Get full multi-channel support for all of retail orders. Process all orders with the same level of ease regardless of their origin. Manage mail order telephone order (MOTO) transactions and call center orders in the same fashion as orders that originate from the storefront. Sell and fulfill orders through whatever channels you support. Manage web (ecommerce, affiliate networks), traditional media (TV, radio), telephone (MOTO), and targeted email campaigns (upselling, cross-selling, marketing to repeat buyers) in an integrated fashion like never before.

Get Up-to-the-Minute Order Status via Executive Decision Support Dashboards

Get real-time order and inventory status at your fingertips. Gain key insight into the status of all orders regardless of their status at any time. Design custom statuses based on the workflow of your ecommerce operation. Leverage a plethora of canned and customizable reports and dashboard functions to assist in decision making. Use the latest business intelligence direct from the storefront to replenish stock intelligently, inform marketing campaigns and promotions, improve customer service, and grow revenues.

Order Management Features

COMPLETE WORKFLOW OF ORDER LIFE CYCLE
TRACK AND AUTHORIZE ORDERS FOR OFFLINE PAYMENTS RECEIVED BY CHECK OR BANK TRANSFER
UPDATE ORDER STATUS TO CUSTOMERS BY TEXT, EMAILS BASED ON EVENTS
VIEW PAYMENT PENDING ORDERS RECEIVED ON THE STORE BY DATE AND PAYMENT TYPE
COMPLETE WORKFLOW OF ORDER LIFE CYCLE
AUTHORIZE THE PAYMENT PENDING ORDERS ON RECEIPT/CONFIRMATION OF THE PAYMENT OR CREDIT
EDIT PAYMENT PENDING ORDER AND SEND A LINK TO USER FOR PAYMENTS FOR PAYMENT PENDING ORDERS
VIEW PENDING ORDERS LIST WITHIN DATE RANGE, PAYMENT TYPE
PROCESS STOCK PENDING ORDER AS SOON AS INVENTORY IS AVAILABLE IN THE STORE AND MAKE THEM READY FOR SHIPPING
VIEW ORDER DETAILS WITH CUSTOMERS BILLING AND SHIPPING ADDRESS
VIEW CART DETAILS IN ORDERS LIKE, PRODUCT TITLE, SKU, QUANTITY PURCHASED, PROMOTION DISCOUNT APPLIED, DISCOUNT COUPONS USED ETC
LOGS FOR EACH EVENT OF ORDER WITH DATE AND SYSTEM GENERATED MESSAGE
RECORD NOTES/COMMENTS LOGGED BY MERCHANT IN ORDER DETAILS
RECORD COMMENTS LOGGED BY MERCHANT FOR CONSUMER AGAINST EACH ORDER
DISPLAY COMMENTS LOGGED BY MERCHANT FOR CONSUMER IN ORDER DETAILS IN MY ACCOUNTS SECTION
LIST READY FOR SHIPPING ORDER BY ORDER NUMBER, DATE AND PRODUCT
PRINT DELIVERY ADDRESSES TO USE FOR DISPATCHES WITH DELIVERY SERVICE PROVIDERS
ENTER SHIPPING DETAILS WITH FULFILMENT SERVICE AND DOCKET NUMBER
CANCEL ORDERS IF PAYMENT NOT RECEIVED OR PAYMENT RECEIVED BUT FRAUD USER
AUTO EMAIL AND TEXT NOTIFICATION TO THE CUSTOMER ON ORDER DISPATCH WITH CUSTOMIZATION
AUTO EMAIL AND TEXT NOTIFICATION TO THE CUSTOMER ON ORDER DELIVERED WITH CUSTOMIZATION CONTENT AS PER NEED
SEARCH AND TRACK ORDER BY ORDER STATUS, ORDER NUMBER, DATE AND CUSTOMER NAME, CHECK OUT TYPE, PRODUCT TITLE
TRANSFER ORDER TO THE NEAREST STORE WHERE THE ITEM IS AVAILABLE IN STOCK TO DELIVER IT, FOR WEB STORE WITH MULTIPLE OFFLINE STORES
MANAGE THE IN-STORE PICK UP ORDERS THROUGH SEPARATE WORK FLOW
INFORM CONSUMER ABOUT PACKAGE IS READY FOR IN-STORE PICK UP
DELIVER PRODUCTS IN-STORE WITH VALID IDENTIFICATIONS OF THE CONSUMER
PRINT INVOICE FORMATS ( EDITABLE ) TEMPLATES TO CATER DESIGN NEED FOR PUTTING LOGO, DISPLAYING REGULATORY INFORMATION LIKE TAX INFORMATION ETC
PRINT DISPATCH FORMATS ( EDITABLE )TEMPLATES TO CATER DESIGN NEED FOR PUTTING LOGO, DISPLAYING RETURN POLICY INFORMATION
EDIT SHIPPING ADDRESS OF THE ORDER IN CASE CUSTOMER REQUEST TO CHANGE IN SHIPPING ADDRESS
INTEGRATION WITH PREMIER SHIPPING PROVIDERS TO GENERATE DISPATCH NOTES WITH TRACKING NUMBER
AUTOMATED BATCH FILES TO COURIER COMPANIES TO PICK UP THE DISPATCHES
INTEGRATION WITH COURIER APIS TO GET REAL TIME STATUS OF ORDER DISPATCH
EXPORT ORDERS TO EXCEL, CSV, EDI AND OTHER ERP FORMATS OR WEB SERVICES
REPORT OF NUMBER OF VISITOR, CONVERTED ORDER, DROP ORDER RATIO ETC
NEW ORDER NOTIFICATIONS VIA EMAIL, ON YOUR MOBILE PHONE WITH TEXT MESSAGING
PUNCH NEW ORDERS FROM BACKEND TOOL FOR ORDERS OVER PHONE, DIRECT SALE AND PARTNER ENQUIRIES
SEND INVOICE PAYMENT LINKS THROUGH EMAILS TO YOUR CUSTOMER AND ENABLE TO PAY ONLINE

Order Refund/Exchange Facility

REFUND FULL OR PARTIAL AMOUNTS TO THE CUSTOMER
RETURN/EXCHANGE ORDERS IN CASE OF SIZE MISMATCH, WRONG PRODUCT DELIVERED, PRODUCT GOT DAMAGE DURING DELIVERY
CREATE NEW ORDERS FOR EXCHANGED RETURNED PRODUCTS
AMEND INVENTORY BACK IN THE STOCK ON RETURN AND REFUNDS ON CASE TO CASE BASIS
REFUND/RETURN CAN BE DONE BEFORE AND AFTER DISPATCHES
RECORD LOGS OF RETURN PROCESS FOR AUDIT

Shipping & Tax Management

FULLY CUSTOMIZABLE SHIPPING AND TAX TABLE
CONFIGURE SHIPPING CHARGES BASED ON TOTAL CART PRICE
CONFIGURE SHIPPING CHARGES BASED ON INDIVIDUAL PRODUCT WEIGHT
CONFIGURE SHIPPING CHARGES BASED ON PER ITEM, IRRESPECTIVE OF WEIGHT OR PRICE
CONFIGURE SHIPPING CHARGES IN SLABS FOR PER ITEM OR WEIGHT
CONFIGURE SHIPPING CHARGES BASED ON SHIPPING MODES LIKE EXPRESS DELIVERY, STANDARD DELIVERY
CONFIGURE SHIPPING IN SELECTED JURISDICTIONS
CONFIGURE SHIPPING CHARGES BASED ON SHIPPING JURISDICTIONS
RESTRICT SHIPPING TO CERTAIN COUNTRIES , REGIONS OR JURISDICTIONS