Improvements in coAction Platform

This release of contains the following improvements over its previous release:   Navigation : Menu button to expand/collapse view navigationMenu button for easy access to expand/collapse view navigation Actions : Support for Public/Private commentsAdded Support to mark a comment as Public/Private. Portal users will only see Public comments Portal : User interface changes for email (Portal Users)Introduced a compact and simplified email interface for portal users, with default templates for invoice and account statement prints. General bug fixes and other minor enhancementsThe latest release includes general bug fixes and minor enhancements.
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Sonepar Canada Case Study

Sonepar Canada uses the complete coAction Order to Cash platform in this complex multi-company, multi-currency dual language environment for Receivables Management, Payments Management, Order Release and Customer Portal. Improvements to internal collaboration between AR teams, branch offices and sales teams increase customer service and collaboration. Merging separate portfolios onto a single platform combined with extensive reporting provides management with levels of clarity not previously available. Download Sonepar Canada Cast Study: 
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TelePacific Communications Case Study

TelePacific Communications is a growing telecommunications company faced with the challenge of collecting on accounts from multiple, disjointed billing systems using a vaguely defined collections process. The Revenue Manager platform enabled TelePacific to unify all of their outstanding receivables into a single platform while still maintaining the ability to report on performance of each of the back-end systems separately. Additionally, the automation engine enabled TelePacific to apply intelligent, system-driven rules to their portfolio assignments and receivables, billing and payment processes. The efficiency improvements from the platform enabled TelePacific to realize a 68% reduction in overdue receivables while ...
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Haemonetics Case Study

Receivables Management activities at Haemonetics were historically undertaken as an auxiliary function of customer service representatives, which was a less than ideal situation. Both collections and customer service activities were suffering as a result. The Receivables Management Software as a Service (SaaS) platform enabled Haemonetics to: Specialize agents on receivables activities and refocus its CSRs on the customers where they belong Provide CSRs with a collaborative platform that enhances their Order to Cash related communications Leverage automation and communications tools to improve the collections process and lower DSO Download Haemonetics Case Study: 
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Houghton International Case Study

Houghton International, Inc. was looking to improve their recievables management, thus reducing their DSO and improving their cash flow. To this end, in late 2009 Houghton selected the coAction Collections Manager SaaS platform as well as Dun and Bradstreet tm commercial credit risk scoring. Leveraging the platform’s strategy automation engine as well as collaborative tools such as template driven email, Houghton was able to see significant efficiency gains in their credit and collections department. Return on Investment (ROI gains) include reduced DSO, reduced staffing needs, increased customer service, and overall improved cashflow. Download Houghton International Case Study: 
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Latest release of

This release of contains the following improvements over its previous release:   Mobile interface for IOS, Android and HTML5 browsers Enhancement to User Efficiency Report Introduction of new Management Dashboards (User Performance & Cash Flow) Ability to call actions from a form or view Space optimization for better usability Introduction of copy function from one transaction to another Ability to define custom page and header for portal Intelligent search for portal users Capability to define bank(s) for accounts Interact with your customers on a real-time basis for a whole new level of customer collaboration Ability to define folders for ...
Continue Reading Sept 10-12, 2012 will be attending the Annual Summit Sept 10-12 in Denver, Colorado to demonstrate the world’s first cloud-based, rich-internet (web 2.0) mobile eCommerce solution. coAction’s B2B eCommerce platform provides a single collaboration portal that connects your customers with your sales, marketing, finance and customer service teams throughout the entire order-to-cash life cycle. The centerpiece of the platform is an on demand, mobile customer portal to connect, organize and service all your interactions including product catalogs, order management, account statements, issue tracking, bill presentment and even payments in one advanced SaaS platform. Come check us out at booth 101. We …

Continue Reading Launches New Platform

May 24, 2010 Launched New On-Demand Business Collaboration Solution 
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