Haemonetics Case Study

Haemonetics Case Study

Receivables Management activities at Haemonetics were historically undertaken as an auxiliary function of customer service representatives, which was a less than ideal situation. Both
collections and customer service activities were suffering as a result. The coAction.com Receivables Management Software as a Service (SaaS) platform enabled Haemonetics to:

  • Specialize agents on receivables activities and refocus its CSRs on the customers where
    they belong
  • Provide CSRs with a collaborative platform that enhances their Order to Cash related
    communications
  • Leverage automation and communications tools to improve the collections process and
    lower DSO

Download Haemonetics Case Study: