Videos

Revenue Cycle Management

A short overview of coAction’s Revenue Cycle Management capabalities and benefits

 

Case Studies

Sonepar

Sonepar uses the complete coAction Order to Cash platform in this complex multi-company, multi-currency, dual-language environment for Receivables, Payments, Order Release and Customer Portal. Improvements to internal collaboration between the AR department, branch offices and sales teams improve cashflow and customer service.

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TelePacific Communications

The coAction.com Revenue Manager platform enabled TelePacific to unify all of their outstanding receivables into a single platform while still maintaining the ability to report on performance of each of the back-end systems separately. The efficiency improvements from the coAction.com platform enabled TelePacific to realize a 68% reduction in overdue receivables while reducing their collections staff by 25%.

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Haemonetics

The coAction.com Receivables Management Software as a Service (SaaS) platform enabled Haemonetics to specialize agents on receivables activities, refocus its CSRs on the customers where they belong, provide CSRs with a collaborative platform that enhances their Order to Cash related communications and leverage automation and communications tools to improve the collections process and lower DSO.

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Houghton International

Houghton International, Inc. was looking to improve their recievables management, thus reducing their DSO and improving their cash flow. To this end Houghton selected the coAction Collections Manager SaaS platform as well as Dun and Bradstreet™ commercial credit risk scoring. Leveraging the platform’s strategy automation engine as well as collaborative tools such as template driven email, Houghton was able to see significant efficiency gains in their credit and collections department. Return on Investment (ROI gains) include reduced DSO, reduced staffing needs, increased customer service, and overall improved cashflow.

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Dun & Bradstreet

The coAction.com solution enabled Dun & Bradstreet™ customers to work collaboratively and to manage and prioritize their collections activities. By partnering with coAction.com Dun & Bradstreet was able to provide their customers with a Web-based solution that improves accounts receivables function, a tool that allows them to seamlessly integrate risk insight with a robust collaboration platform to take a strategic approach to the collections process.

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White Papers

Revenue Cycle Management for the Smart Provider

In the best of economic times, and even more so in tougher times, effective revenue cycle management is a critical component of provider success. As a result, the revenue cycle process is emerging as a top priority for many providers. Effective collaboration tools that put management, partners, and patients on the same platform improve transaction costs, increase cash flow, maximize patient satisfaction, and enhance business performance.

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Customer Collaboration for the Financial Supply Chain: Improving Cash Flow and the Customer Experience.

According to a survey from the Economist Intelligence Group of 208 presidents, CEOs, directors and other C-level executives, more than half cite lack of collaboration among business units as an obstacle. By streamlining operations and empowering customers to collaborate on business transactions and manage their account balances …

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