Powerful Analytics and Reporting Capabilities

Analytics & Reporting

Real time, Dynamic & Scalable

The coAction platform is a dashboard driven, online, web-based, real-time system for reporting. It is built to manage a high volume and many user environment with linear scalability. The response time does not feel like a traditional web based reporting environment but more like a native desktop application with local data even though all you need is a web browser.

Pre-built, yet customizable

The system provides numerous pre-built reports with the ability to drill down or group up on any parameter. Many popular KPI's such as Collection Effectiveness Index (CEI), DSO, Best Possible DSO, Average Days Delinquent and many others are available to measure organization and employee performance. Graph trends, tables, and summations for the order-to-cash and purchase-to-pay processes can be created to get a holistic view of the scenario for quick decision making. All these reports are customizable using an easy to use web interface. New reports can be created on the fly by business users without any knowledge of databases.
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Some of the available reports

  • Region Analysis
  • Collector Activity History
  • Allocation and Monitoring of Receivables by Priority
  • Order History
  • Order Status
  • Campaign Status
  • Contact History