September 28, 2016

TelePacific Communications Case Study

TelePacific Communications is a growing telecommunications company faced with the challenge of collecting on accounts from multiple, disjointed billing systems using a vaguely defined collections process. The coAction.com Revenue Manager platform enabled TelePacific to unify all of their outstanding receivables into a single platform while still maintaining the ability to report on performance of each of the back-end systems separately. Additionally, the coAction.com automation engine enabled TelePacific to apply intelligent, system-driven rules to their portfolio assignments and receivables, billing and payment processes. The efficiency improvements from the coAction.com platform enabled TelePacific to realize a 68% reduction in overdue receivables while ...
Continue Reading