April 22, 2016

Haemonetics Case Study

Receivables Management activities at Haemonetics were historically undertaken as an auxiliary function of customer service representatives, which was a less than ideal situation. Both collections and customer service activities were suffering as a result. The coAction.com Receivables Management Software as a Service (SaaS) platform enabled Haemonetics to: Specialize agents on receivables activities and refocus its CSRs on the customers where they belong Provide CSRs with a collaborative platform that enhances their Order to Cash related communications Leverage automation and communications tools to improve the collections process and lower DSO Download Haemonetics Case Study: 
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